Our Promise

Neworld Medical Detox has been helping people safely detoxify from a wide range of substances for over six years. Now, under new management by Canadian Addiction Treatment Centres, Neworld is evolving to offer a new level of care, to better serve you in reaching your goals in recovery. 

A better medical detox experience. A better chance at a new life. 

When you start your recovery journey at Neworld Medical Detox, you’ll now receive compassionate, client-centred care from an expert team of on-staff Nurse Practitioners (instead of third-party independent physicians). Going forward, Dr. Vicky Nguyen, MD, PhD, FRCPC will be supporting this core team, providing on-site specialized psychiatric assessments and treatment to clients. Dr. Nguyen is also Medical Director at our Greenestone Centre for Recovery facility in Muskoka, and brings a new level of quality oversight to Neworld. By shifting from a traditional medical staffing model to a “medical mental health” model, we’re improving the quality of care we’re able to provide our clients in a few important ways: 

1. More attentive care. Our Nurse Practitioners are always on-site and available to you. Previously, physicians were only available to our clients during specific times, limiting access to professional care when it was needed most. We’ve also added an on-site Recovery Coordinator, to add additional support for our care team.  
2. More personalized care. Your personal health and care information will now be shared and kept within a dedicated team of care staff that truly knows you, rather than sharing that information with an independent physician. This prevents your case information from getting lost or forgotten, resulting in more personalized care with fewer mistakes. Referred to as “continuity of care” by health care providers, this approach is especially important for people with complex care needs, where there is greater risk of details and instructions falling through the cracks as responsibility for your care is passed between teams. 
3. A more compassionate approach. Our Nurse Practitioners are highly trained and experienced in working with people living with mental health and addiction issues. They bring a unique compassionate, “person-first” approach to care that is hugely beneficial in helping people feel comfortable during the medical detox process. By training, they focus on your complete lived experience and emotional needs, not just the purely medical aspects of your situation, which sets you up for greater success during your stay. Also, our Nurse Practitioners are our employees, rather than independent service providers, which means they are fully committed to your recovery as core members of our full-time team. 

The new staffing model at Neworld Medical Detox is designed with your complete needs in mind. We can’t wait to show you the difference a few new friendly faces can make in your experience! 

Benzodiazepines (commonly called “benzos”) are often prescribed to reduce a person’s anxiety and discomfort during their stay. However, over-prescribing of these drugs can be extremely harmful to your mental and physical health, both in the short and long-term. 

A few of these harmful risks include:  

• Habit-forming / drug dependence
• Withdrawal symptoms, making the medical detox process more uncomfortable
• Potential overdose, especially in clients who already use opioids
• Long-lasting cognitive impairment
• Oversedation, resulting in potential injury from falls

Through our mental health focused medical model, improvements have been made to our treatment protocols to reduce the use of benzos during the medical detox process, so that you and your loved ones start on the road to recovery safely, with the best possible chance of success. 

This does not mean that medication won’t continue to be used to help clients with acute short-term needs.  

For many people experiencing intense anxiety or discomfort, medication, including benzodiazepines can be a huge help during their stay. However, these medical cases will be assessed individually, and with the goal of limiting and reducing the use of benzos overall within our medical detox program.